Shipping of products of small or medium weight and volume is done with the courier company ELTA. For orders of very high weight, their shipment is performed with a national transport agency. Please contact us for more information.

Orders for turnkey products are shipped the next business day. Otherwise, they are shipped within 15-25 days, as the case may be. In this case you will be informed of the delivery date.

For orders with a cost of products below 99 € there is a shipping charge of 4.5 €. In this case, another 2 € is added when the payment is made by cash on delivery.

For purchases of 99 Euro the transport is free of charge. Free shipping by courier, for shipments with products weighing up to 8kg. For larger weights, transportation costs may be free of charge or there may be an extra charge depending on the amount of the purchase.

Remote areas: Shipping costs for remote areas depend on the ELTA Courier price list. In this case, the above charges and free shipping are not valid. Upon completion of the order, the customer is informed by phone about the exact shipping cost in an remote area.

Cyprus: The shipping cost for Cyprus for a package up to 5kg is € 24.80. For heavier parcels, the customer will be notified by phone of the exact cost.

For orders of a very large weight or volume their shipment is performed with a national transport agency. In this case, the charge will be charged to the consignee for each package, depending on the agency and the volume of the package. Please contact us for more information.

Credit / debit card
Credit card purchases are subject to legal use. The cards, which are accepted by the cooperating bank XXX, are Visa, Mastercard of all banks. The affiliate bank guarantees the correctness and security of your transactions.

Bank wire transfer
Alternatively, the purchaser is allowed to make purchases by wire transfer - deposit on the following bank accounts:

National Bank
IBAN: GR75 0110 8580 0000 8584 4012 717
ACCOUNT NUMBER: 858 440 12717
ACCOUNT BENEFICIARY: Δ. ΚΑΡΑΒΑΣΙΛΗ & ΣΙΑ Ο.Ε.
ALPHA BANK
IBAN: GR57 0140 3100 3100 0232 0002 484
ACCOUNT NUMBER: 310 00 2320 00 2484
ACCOUNT BENEFICIARY: Δ. ΚΑΡΑΒΑΣΙΛΗ & ΣΙΑ Ο.Ε.
EUROBANK
IBAN: GR830 2600 78 0000 4902 0047 4542
ACCOUNT NUMBER: 0026 0078 49 0200 474542
ACCOUNT BENEFICIARY: Δ. ΚΑΡΑΒΑΣΙΛΗ & ΣΙΑ Ο.Ε.
PIRAEUS BANK
IBAN: GR97 0171 5760 0065 7610 9626 229
ACCOUNT NUMBER: 6576 109626 229
ACCOUNT BENEFICIARY: Δ. ΚΑΡΑΒΑΣΙΛΗ & ΣΙΑ Ο.Ε.

The name of the buyer or the order number must be entered in the applicant's details. The deposit receipt is then sent to e-mail [email protected].

Pay on delivery
Redemption takes place in cash to the courier employee.

Important
For orders of a very large weight or volume, payment can be made only by credit card or bank deposit and their shipment is executed with a travel agency all over Greece.

The buyer has the right to repay unreasonably and for any reason the product he has purchased and delivered to him within 14 days of the date of receipt by written notification of his request to the company. Returns / changes are made subject to the terms of article L. 2251/1994, as detailed below.

Return / change of products is possible according to the following terms:

The product must be returned within 14 days of the date of receipt.
The packaging of the product should be in its original condition.
The returned product must not have been used and has suffered material damage.
Repayment costs are charged to the customer unless actual defects are found.
In the case where the product to be returned is received by our company without prior payment of the shipping costs, these costs are withheld from the refundable amount.

The buyer is required to place all the documents required by the law in order to allow the sale to be canceled.
In the event that these conditions are not met, the product will not be received by our company and will be returned to the sender at the customer's charge.

Upon returning the product and receiving it from the responsible service department, our company undertakes to replace the product with another similar and new if the original has been proven defective (replacement). In any other case, the amount originally paid is credited to the buyer's personal account on the website. It is then possible to use the credited price for the purchase of another product, of choice and choice.
If the new product has a higher price than the returned product, then the buyer must proceed to a new payment process to settle the dispute. However, if the new product has a lower value than the returned product, then our company credits the buyer for the difference according to the above.
In the event that for any reason the substitution of the product (with the same or different) is not an option of the buyer, the money spent on the canceled market may be refunded. The way of return is determined in consultation with the relevant department and includes all possibilities(deposit into a bank account, credit card or cash).

From the possibility of unjustified withdrawal / refund, it is possible to exclude those products that are offered by the company at special discount prices (offers) for a limited period of time. In these cases, the products belong to the sub-category Tenders, while their exclusion from the right of unjustified refund is clearly stated in the special terms that surround their disposal.
In addition, the possibility of unjustified withdrawal / refund excludes products made on a special order in accordance with consumer specifications or clearly personalized.
However, the right to a refund cannot be excluded and the buyer is entitled to return it to the company in the event that legal or factual defects in the delivered product are established.

To make an order in our online store we require:

the completion of the special form with the necessary details for the conclusion of the sales contract.
the unconditional acceptance of the terms of the sales contract and the conditions of use, in particular the collection and, where appropriate, the use of personal data.

In order to proceed with ordering products, you should follow these steps:

browse the online store through the available ways (search & filter products, browse categories)
display the desired product by clicking on its image
on the product page, click on the "CART"
the product has been added to the cart
you can repeat the process by repeating steps 1-4 for the products you want.
in the case of adding to the cart a product already added in steps 1-4, the amount of the product is increased accordingly.

Product selection and add to cart
Follow the procedure described in a previous question.

Finalize order
Once you've added the products you want, just go to the cart icon at the top of the page and then click the ORDER button in the popup box that appears.

You will see the CHECKOUT page where you are asked to fill in the necessary details and choose a payment method. In addition, you should read the terms of use and policies of the site and accept the relevant controls.
Click on the SEND ORDER button.
If you have chosen the payment method as pay on delivery (and the payment method is appropriate based on the "Shipping & Payment" terms), you will be taken directly to the order confirmation page (more in the section "Completing an Order" below).

If you have selected bank transfer as your payment method, you will be taken directly to the order confirmation page. At this point, you will need to transfer the money to one of the bank accounts provided by filling in the name and surname you used in the order or order code you will receive. Then the deposit slip is sent to e-mail [email protected] or fax 24210 21181 to proceed with the process of sending your order.
If you have selected the Debit / Credit Card as your payment method, you will be directed to our bank system where you will need to fill out your card details to charge. When you complete the payment process, you will be taken to the order confirmation page.
Checkout
When you complete the order in accordance with the previous steps, you will see the order confirmation page where you will briefly display your order details and a unique order code that you can use to view the status of your order, ask for information about or as a reason for deposit in the case of bank transfer payment. Additionally, you will receive an email at the email address you stated in your order with summary of the order but the order code.

You can see the processing stage where your order is placed through the "Order Status" page to which you can navigate by using the appropriate option at the bottom of our site. You will need to enter the unique order code you received upon completion of the order on the order confirmation page and your email as well as the email you filled in for your order.